Phone: +254 727 852 521
  Address: 60028, Nairobi
  • Version 5.0
    SunLax Payroll
    Employees in any organization are most valuable asset
    HR and Payroll System helps to manage this asset
    Can be Integrated seemlessly with other ERPs
  • Get Started
    with
    Our
    Applications
    Our solutions include the design, engineering,
    production and development of applications and maintenance.
    Open and standard, these solutions can be adapted to the client's
    specific needs and the resulting improvements made to simplify
    services for users.

Support

What sets SunAfric Support Team apart from other businesses is our outstanding customer service record and commitment to service after the sale. Explore our ongoing training opportunities or access our client services and support resources for quick answers to your questions

Type to Filter:
  • Technical Support

    SunAfric Help Desk is available through various channels, including a dedicated mobile number and our support portal, which is available 24x7. With a superior response time, our highly trained support specialists are available to help ensure your end-users are on track and leveraging the full capabilities of our software.

  • User Community Collaboration

    SunAfric client community is one of the most active and engaged in the industry, demonstrating consistently high levels of client involvement and satisfaction year after year. We proactively reach out to you to communicate information and provide opportunities for users to collaborate and share knowledge and support.

  • System Maintenance

    SunAfric Group support is unlimited. Your annual maintenance not only covers all product support, enhancement, and upgrades to the software, but also allows an unlimited number of users to make an unlimited number of calls to the SunAfric Groups Help Desk.

  • Remote Support

    Support offered via online confrencing tools such as Web Ex, Skype, TeamViewer all handled by technical team. Open to all clients during normal working days.

  • Emergency Call Support

    All calls handled by technical support staff. Rotating service assignments cover non business hours with 10-minute guaranteed call back. Remote Connection for Trouble Shooting and Online Support via teamviewer, Web EX,Skpye among other tools. Escalation plans to involve additional services and dispatch technical person to site if required. Technicians have access to electronic project archives to product documentation for trouble shooting purposes.

Contact

Contact us via the following contacts for support and sales information.

  Support Line: (+254) 713 872 700
  Email: support[at]sunafricgroup.co.ke
  Address: 60028, GPO Nairobi, Kenya
Contact Us Check out FAQ

Setting Pace in Technology

SunAfric Software Group enhances its software products several times each year with new features and functionality. With each major update, we conduct free webinars for end users to learn details about the new features.

Get A Quote
"Not only has SunAfric fulfilled our complex requirements but also added value at every stage... When you're dealing with business critical applications, it's good to work with a safe pair of hands."
  Beatrice, Securitas Kenya
"SunAfric played a big part in turning our thoughts into reality and were a joy to work with." Their extensive skills and experience have been crucial to the success of my company, using payroll solution for the last 4 years"
  Harrison, Johaz Enterprises Ltd.
"The addition of the new system means we can turn around reports within 48 hours - that's our competitive advantage.They consistently exceeded the expectation levels that we set going into the relationship."
  Santy, GESCI

Technology Partners

SAP Business Analytics

We make use of the SAP Business Intelligence tools in our reporting.

Oracle Database

Oracle as database management system

Java

Java development tools for applications development

.Net Framework

Microsoft dot Net Framework tools for Enterprise applications development